Shipping policy

Shipping

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping 

Ground Shipping: We are pleased to offer free basic ground shipping and free returns for all U.S. domestic orders over $350. 

Expedited Shipping: Expedited shipping will be available for an additional fee. Shipping charges for your order, if expedited, will be calculated and displayed at checkout. 

International Shipping

We currently ship to Australia, Canada, Ireland, the Netherlands, New Zealand and the UK, and we like to keep international shopping simple. 

$25 USD flat-rate international shipping. Free international shipping for orders over $350 USD. 

Please note that international shipping times may take a bit longer (10-14 business days). 

Make sure to double-check your delivery address when placing your order. Storage or redelivery charges after a failed delivery attempt, and costs from refused or undeliverable parcels, aren't covered by us.

Duties and taxes

No surprise customs fees. Duties and taxes are included in the price you see at checkout, so there's nothing extra to pay on delivery.

If a carrier ever asks you to pay duties or taxes when your parcel arrives, please email us at hello@birdieandclaire.com and we'll sort it out for you.

Located somewhere we don’t ship to yet? Email us at hello@birdieandclaire.com. We're adding new countries as we grow and we'd love to know where you are.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at hello@birdieandclaire.com with your name and order number, and we will look into it for you.