Knitwear pieces are produced on-demand in Brooklyn, NY, using state-of-the-art 3D knitting technology. Thanks to this innovative method, each item is made within 5-8 business days of when an order is placed. Producing items after orders helps minimize excess inventory waste and reduces our environmental footprint. You can learn more about the process here.

All products that are produced on-demand have a note on their product page.

Your payment method will be charged at the time you place the order. 

On-demand production begins when you place your order. Once your order is placed, you will receive email updates notifying you of shipment. On-demand items typically ship within 5-8 business days.

Yes, on-demand items follow our standard return policy. 

Please contact us at hello@birdieandclaire.com so we can help.

We will be dropping new products throughout the year. Make sure to sign up for our newsletter for updates as we’ll share any new products with our subscribers first. 

We highly recommend taking the time to check your measurements with the size chart when making your first purchase. Detailed sizing information can be found directly on each product page.

Please check with our team if you're not sure what size to order. We're happy to help!

When a size is sold out, you can sign-up on the product page and we’ll notify you when more arrive. In some cases, we can do a special order of specific sizes or colors.

Contact us and we’ll see what we can do. Unless otherwise noted during the ordering process, all special orders follow our standard return policy (see below). 

Sometimes! We might not have every color of an item in stock, but we are always happy to discuss special ordering and may have new colors on the way. Give us a call or send a message to hello@birdieandclaire.com. 

Yes. We will continue to build out our offering over time. If you are looking for something specific that you don’t see on our site, let us know. In some cases, it is possible for us to reach out to our wholesale or production partners and find you just what you are searching for. We’re here to help make it easy. Give us a call or send a message to hello@birdieandclaire.com. 

Our goal is to take the stress out of clothing shopping, and we’ve got styling services in the works. Currently, we are available for complimentary styling support if you'd like help putting all the pieces of your look together. And if we don't have what you need, we'll point you to a place that does! For styling questions, you can reach us at styling@birdieandclaire.com. 

We want you to be happy with your purchase, so you have 14 days after receiving your item to request a return for a full refund. 

If 14 days have passed, you can still request a return within 30 days for an exchange or store credit. You can read the full return policy here.

To start a return and get your return label, you can click here for our return center. 

If you have questions about your return, you can always reach out to us at returns@birdieandclaire.com. 

Yes. Unless otherwise stated during the special order process, all special orders follow our standard return policy.

We offer free ground shipping in the U.S. over $150. You can see the full shipping policy here.

While we do not currently offer international shipping, we hope to offer it in the future. If we don't yet ship to your geographic location and you are interested in placing an order, please send us an email at hello@birdieandclaire.com.

We do not currently offer shipping outside of the U.S., but we are working to be able to offer international shipping soon. Stay tuned!

If we don't yet ship to your geographic location and you are interested in placing an order, please send us an email at hello@birdieandclaire.com.

We do not currently offer international shipping, but we are working on it. Stay tuned for updates to this policy.

We process all orders within 2 business days (excluding holidays and weekends). You will receive an email with tracking information when your order is in the mail.

If an item is a pre-order, the shipping date is listed in the product description. You will be notified by email when your purchase is on the way.

On-demand production begins when you place your order. Once your order is placed, you will receive email updates notifying you of shipment. On-demand items typically ship within 5-8 business days.

Please contact us at returns@birdieandclaire.com so we can find a solution and make it right.

Please contact us at hello@birdieandclaire.com so we can help.

Our business is entirely online at this time. While we do not have a physical storefront, we host pop-up shopping events throughout the year! Join our email list to get notifications about upcoming events or visit our events page for details on the next pop-up near you.

We are currently working with design and production partners in NYC and Brooklyn to manufacture our Birdie & Claire products. The textiles for each garment are thoughtfully sourced internationally and details will be listed in each product description. You can also learn more about how our knitwear products are made here.

We also offer a small selection of items sourced from other independent brands. All information and materials will be listed directly in each product description. 

While we are centering women as they age in the design process, our hope is that women of ALL ages will fall in love with our timeless styles. This is a party that everyone is invited to!

In every design decision, we’ve taken into consideration feedback from customer interviews about the unique features that women desire as they approach each new decade. We also hope that the imagery on our site reflects and is inclusive of women across the age spectrum. 

We’ve kept in mind many of the normal physical and lifestyle changes that are experienced as we all age. Things like making sure that: (1) fabric is breathable to regulate body temperature, (2) every item is compatible with wearing a bra, (3) garments are simple to put on and free of tiny hard-to-reach buttons...and the list goes on!

Menopause-friendly products thoughtfully address menopause symptoms such as hot flushes, itchy crawly skin, and weight changes. You can learn more about our partnership with the GenM collective here.

The black icon you see at the bottom of our page is an accessibility tool. It can enlarge text, highlight links, increase contrast, and make other changes that can improve your viewing experience. If any of these changes would help you better browse our site, please give it a try by clicking on the icon. If you have suggestions for other ways in which we can make our site more accessible, please email us at hello@birdieandclaire.com.