Knitwear pieces are produced on-demand in Brooklyn, NY, using state-of-the-art 3D knitting technology. Thanks to this innovative method, each item is made within 5-8 business days of when an order is placed. Producing items after orders helps minimize excess inventory waste and reduces our environmental footprint. You can learn more about the process here.

All products that are produced on-demand have a note on their product page.

Your payment method will be charged at the time you place the order. 

On-demand production begins when you place your order. Once your order is placed, you will receive email updates notifying you of shipment. On-demand items typically ship within 5-8 business days.

Yes, on-demand items follow our standard return policy. 

Please contact us at hello@birdieandclaire.com so we can help.

You are welcome to reach out. We can sometimes offer special orders, and we are happy to check for you. Contact us at hello@birdieandclaire.com.

We introduce new products throughout the year. Sign up for our newsletter for early access and updates.

We highly recommend checking your measurements with the size chart on each product page.

If you need help choosing a size, our team is here and happy to assist!

If a size is sold out, you can sign up for a restock alert on the product page. In some cases, we may be able to special order a size or color.

Contact us to see what is possible. Special orders follow our standard return policy unless noted otherwise.

Sometimes! We might not have every color of an item in stock, but we are always happy to discuss special ordering and may have new colors on the way. Give us a call or send a message to hello@birdieandclaire.com. 

Yes. Our goal is to take the stress out of clothing shopping. We offer complimentary styling support because we want to make getting dressed easier. Email us at styling@birdieandclaire.com for help putting your look together.

(And if we don't have a style you need, we'll point you to a place that does!)

We want you to be happy with your purchase, so you have 14 days after receiving your item to request a return for a full refund. 

If 14 days have passed, you can still request a return within 30 days for an exchange or store credit. You can read the full return policy here.

To initiate a return, email us at returns@birdieandclaire.com with your order number. We'll reply within two business days. Once your return is approved we'll send you a prepaid return label.

Return shipping is free for U.S. orders. For international orders, return shipping is a flat $25 USD, deducted from your refund.

If you have questions about your return, you can always reach out to us at returns@birdieandclaire.com. 

Yes. Unless otherwise stated during the special order process, all special orders follow our standard return policy.

We’re happy to exchange sizes or colors from a bundle, based on availability. If you return only part of a bundle, you’ll be charged the regular full price for any items you keep. Your refund will reflect the updated total.

U.S. Orders

We offer free ground shipping in the U.S. over $350 USD, or a $15 flat rate on smaller orders. Expedited shipping is available at checkout for an additional fee.

International Orders

We ship internationally to Australia, Canada, Ireland, the Netherlands, New Zealand and the UK. International shipping is a flat $25 USD, and free on orders over $350 USD. Duties and taxes are included in the price you see at checkout, so there's nothing extra to pay on delivery.

You can see the full shipping policy here.

If we don't yet ship to your geographic location and you are interested in placing an order, please send us an email at hello@birdieandclaire.com.

Yes. We currently ship to Australia, Canada, Ireland, the Netherlands, New Zealand and the UK.

International shipping is a flat $25 USD, and free on orders over $350 USD.

Located somewhere we don't ship to yet? Please send us an email at hello@birdieandclaire.com.

We're adding new countries as we grow and we'd love to know where you are.

Nothing extra. Duties and taxes are already included in the price you see at checkout, so there's nothing to pay when your order arrives.

If a carrier ever asks you to pay duties or taxes on delivery, please email us at hello@birdieandclaire.com.

We process all orders within 2 business days (excluding holidays and weekends). You will receive an email with tracking information when your order is in the mail.

On-demand production begins when you place your order. Once your order is placed, you will receive email updates notifying you of shipment. On-demand items typically ship within 5-8 business days.

Please note that international order shipping may take longer due to customs.

Please contact us at returns@birdieandclaire.com so we can find a solution and make it right.

Please contact us at hello@birdieandclaire.com so we can help.

We operate online only at this time. Throughout the year we have pop-up shopping events in-person. Join our email list to get notifications about upcoming events or visit our events page for details on the next pop-up near you.

We are currently working with design and production partners in NYC and Brooklyn to manufacture our Birdie & Claire products. Materials are sourced thoughtfully from around the world and are listed on each product page. You can also learn more about how our knitwear products are made here.

We also offer a small selection of items from other independent brands. Sourcing details are shared in each product description.

We’ve kept in mind many of the normal physical and lifestyle changes that are experienced as we all age. Things like making sure that: (1) fabric is breathable to regulate body temperature, (2) every item is compatible with wearing a bra, (3) garments are simple to put on and free of tiny hard-to-reach buttons...and the list goes on!

Menopause-friendly products thoughtfully address menopause signs such as hot flushes, itchy crawly skin, and weight changes. You can learn more our Menopause-friendly MTick certified products and partnership with the GenM collective here.

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